Items must be in their original, unused, and undamaged condition, including any accompanying cases, cleaning cloths, or accessories.
If your eyewear comes with specific packaging (e.g., brand boxes, protective bags), we require these to be returned with the product.
While we strive for perfection, if you believe there's an error in your prescription lenses based on the order placed, please contact us immediately.
We understand that new glasses may require a short adjustment period. If, after a reasonable adjustment period (e.g., 7-14 days), you are experiencing persistent discomfort or vision issues not related to a change in your prescription, please contact us. This does not cover damage due to improper handling or wear.
If your order is missing items or you received an incorrect item (e.g., wrong frame model, wrong lens type), please contact our customer service immediately.
Items clearly marked as "final sale," "clearance," "promotion", or custom-engraved products are typically not eligible for return or exchange unless defective.
MB Optics Safety reserves the right to reject any refunds if the returned item does not meet the above conditions.
Items must be returned within 30 days from the date the item is received, along with the original proof of purchase (receipt or order confirmation).
MB Optics Safety will process compensation (e.g., refund or exchange) only when the return meets all of the above conditions.
You may be asked to provide personal details for returns or exchanges. These details will be used solely for the purpose of processing the return.
Return shipping fees will be borne by the customer for all/any reasons of return.